Forum Discussion

DonnaLee1972's avatar
DonnaLee1972
Experienced User
1 year ago
Solved

Transactions not showing in Reconcilliation

I am helping a friend with some issues she has had with bookkeeping. I reconciled up to 31.7.23 without any issue, but upon attempting to reconcile next statement bank transactions are not coming up ...
Reconcilation
transactions
  • Earl_HD's avatar
    Earl_HD
    1 year ago

    Hi DonnaLee1972,

    Yes, this may need further investigation by our back-end team. You can reach them on Live Chat via our virtual assistant at MOCA or by submitting a support case via  http://myaccount.myob.com/.

    Regards,

    Earl

DonnaLee1972's avatar
DonnaLee1972
Experienced User
1 year ago

Thank you Princess,

I have generated the reports, but transactions during that period are not showing in reconcilliation, but are showing in feeds.

Bank account and dates confirmed correct.

I have moved forward, and may need my client to contact myob support directly

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi DonnaLee1972,

Yes, this may need further investigation by our back-end team. You can reach them on Live Chat via our virtual assistant at MOCA or by submitting a support case via  http://myaccount.myob.com/.

Regards,

Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.