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DonnaLee1972's avatar
DonnaLee1972
Experienced User
3 months ago
Solved

Transactions not showing in Reconcilliation

I am helping a friend with some issues she has had with bookkeeping. I reconciled up to 31.7.23 without any issue, but upon attempting to reconcile next statement bank transactions are not coming up ...
Reconcilation
transactions
  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi DonnaLee1972,

    Yes, this may need further investigation by our back-end team. You can reach them on Live Chat via our virtual assistant at MOCA or by submitting a support case via  http://myaccount.myob.com/.

    Regards,

    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi DonnaLee1972,

This issue will need more troubleshooting. If you have previously reconciled transactions that are now causing issues, you may need to undo the reconciliation. This can be done by going to the "Reconcile Accounts" window, selecting the relevant reconciliation, and clicking "Undo." Additionally, ensure that the date range in the reconciliation screen includes the dates of the transactions you are trying to reconcile. Sometimes transactions may not appear if they fall outside the selected date range.

 

If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant at  MOCA or by submitting a support case via  http://myaccount.myob.com/.

Regards,
Earl

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