Hi.
I have few transactions that one person's wage is paid in over 2 transactions. With my current setting, I can't complete the bank reconciliation because it says 'An unbalanced transaction may not be recorded.'
How do I allow split wage payment available for bank reconciliation?
If I use Electronic clearing account for this particular payment, does that solve my problem?
Regards,
Kina
Hi Kinako,
To address your query, if a wage payment is split into multiple transactions, it should also be reflected as such during the pay run. This ensures that the system recognises the transactions correctly and allows for proper reconciliation.
Regarding the error message you're experiencing ("An unbalanced transaction may not be recorded") I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can look into it further and assist you directly.
Regards,
Sai
