Hi Kinako,
To address your query, if a wage payment is split into multiple transactions, it should also be reflected as such during the pay run. This ensures that the system recognises the transactions correctly and allows for proper reconciliation.
Regarding the error message you're experiencing ("An unbalanced transaction may not be recorded") I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can look into it further and assist you directly.
Regards,
Sai