Forum Discussion

mabelwmp's avatar
mabelwmp
Experienced User
3 years ago

Transaction matched in bank feed cannot be found in bank reconciliation

Hi ,   I can find a bank transaction in bank feed and have it matched with a bank transfer I made. But that bank transaction cannot be found when I tried to do the bank reconciliation.   I have ...
Yanike_S's avatar
Yanike_S
MYOB Staff

Hi mabelwmp 

 

Thanks for your post.

 

Have you selected the statement dates to be the same as your bankfeeds dates? If so, could you please add a screenshot that included the date up to the date of the transaction in your bank feed (20/01/2022).

mabelwmp's avatar
mabelwmp
Experienced User
3 years ago

Hi Yanike_S ,

 

Of course, the statement dates is same as my bank feed date. Please help to check so that I can rec the transactions.

The one missing in bank reconcilition is the $48.99 transaction on 20/1/22. Thanks.

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi mabelwmp 

     

    Thanks for the extra information. Could you include all the information of the Reconcile Accounts screen (including the right account and statement date)? I will then be able to investigate this further.

     

    Thank you, 

    • mabelwmp's avatar
      mabelwmp
      Experienced User
      3 years ago

      HI Yanike_S ,

       

      I'll send you the bank statement in separate mail. Please advise accordingly. Thanks.

       

      Mabel

      • Briony's avatar
        Briony
        3 years ago

        Hi Mabel,

         

        Did you ever get this resolved?  We are having the same issue, but with far more than one transaction missing from our bank reconciliation.

         

        Regards

        Briony

         

         

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