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sjl81's avatar
sjl81
Contributing Cover User
2 days ago
Solved

Unable to allocate a bank transactions to their payrun and pay super items

Hi, I have been having a problem trying to match the bank transactions for some payrun and pay super transactions on one particular date.   The payrun payment method is set to cheque, so its not ...
  • Earl_HD's avatar
    Earl_HD
    2 days ago

    Hi sjl81,

    Appreciate the detailed info you’ve shared. That is a tricky one. Can you please double‑check that those pays are truly unreconciled? If you go to Banking > Reconcile accounts and see those pay transactions ticked, untick them and save, once they’re unticked, they should appear as available to Match in the Bank transactions window.

    If the issue persists, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 days ago

Hi sjl81,

Appreciate the detailed info you’ve shared. That is a tricky one. Can you please double‑check that those pays are truly unreconciled? If you go to Banking > Reconcile accounts and see those pay transactions ticked, untick them and save, once they’re unticked, they should appear as available to Match in the Bank transactions window.

If the issue persists, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

sjl81's avatar
sjl81
Contributing Cover User
2 days ago

Thankyou! Yes it would seem that although I manually undid the reconciliation, the software was still "pre-ticking" those transactions. I did as you suggested, unticked them, saved progress and they appeared. Appreciate your help! 

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