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zero77's avatar
zero77
Experienced User
2 years ago
Solved

Unable to match an invoice from previous financial year

Hi there, 

 

My customer just made a payment for an invoice which was issued in 2020. 

 

But, I'm unable to match it in "banking" as it is not listed in the transactions section.

 

Before the upgrading, it was there. 

 

What can I do now? 

 

Thank you. 

  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi GerardMH MelCoss QuikShade ATA1989 slmann 

     

    We have released an update version, 2020.2.1 which will resolve this issue.

     

    You will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.

     

    Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.

     

    We do apologise for the inconvenience caused by this.

     

    Please let me know if you are still having problems.

2 Replies

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    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago
      Copy LinkReport

      Hi zero77,

      Thank you so much for your post.

      We're pleased to hear that your issue has been resolved. Should you have any additional questions, please don't hesitate to reach out, and we'll be more than happy to assist you.

      Regards,
      Earl

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Hi there, 

 

My customer just made a payment for an invoice which was issued in 2020. 

 

But, I'm unable to match it in \"banking\" as it is not listed in the transactions section.

 

Before the upgrading, it was there. 

 

What can I do now? 

 

Thank you. 

","body@stringLength":"370","rawBody":"

Hi there, 

 

My customer just made a payment for an invoice which was issued in 2020. 

 

But, I'm unable to match it in \"banking\" as it is not listed in the transactions section.

 

Before the upgrading, it was there. 

 

What can I do now? 

 

Thank you. 

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previous financial year","moderationData":{"__ref":"ModerationData:moderation_data:853367"},"body":"

Just created a payment towards that invoice.  No issues now. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"73","kudosSumWeight":0,"postTime":"2024-01-12T11:58:25.454+11:00","lastPublishTime":"2024-01-12T11:58:25.454+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":191},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:853361/message:853367","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:853536"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"78","rawBody":"

Just created a payment towards that invoice.  No issues now. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:853367_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"73","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:853536":{"__typename":"ModerationData","id":"moderation_data:853536","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:853536":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:294708"},"id":"message:853536","revisionNum":1,"uid":853536,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"AcceptedSolutionMessage:message:853367"},"conversation":{"__ref":"Conversation:conversation:853361"},"subject":"Re: Unable to match an invoice from previous financial year","moderationData":{"__ref":"ModerationData:moderation_data:853536"},"body":"

Hi zero77,

Thank you so much for your post.

We're pleased to hear that your issue has been resolved. Should you have any additional questions, please don't hesitate to reach out, and we'll be more than happy to assist you.

Regards,
Earl

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-12T17:21:34.435+11:00","lastPublishTime":"2024-01-12T17:21:34.435+11:00","metrics":{"__typename":"MessageMetrics","views":162},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:853361/message:853536","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"574","rawBody":"

Hi ,

Thank you so much for your post.

We're pleased to hear that your issue has been resolved. Should you have any additional questions, please don't hesitate to reach out, and we'll be more than happy to assist you.

Regards,
Earl

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