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NJ818's avatar
NJ818
Member
1 year ago
Solved

Unknown Calculated bank closing balance

Hi  I have just taken over a business which has not been maintained well. No bank reconciliation has ever been done, from when the business starts in April 2018.  When I tried to do the bank reconc...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi NJ818, 

     

    Thanks for the additional information. There are likely hidden transactions in this window. I recommend trying the fix mentioned in this thread, as it should reveal some information in your reconciliation window. If you continue to have the same issue after following those steps, it may be time to reach out to the support team. You can do this by creating a support ticket from MyAccount or live chat through MOCA.

     

    Regards,

    Genreve

NJ818's avatar
NJ818
Member
11 months ago

Hi Genreve

Thank you for your response.  As per my earlier note, no reconciliation has ever been performed for this bank account.  I have also checked the opening balance - it is nil.

 

Regards

Nan

Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi NJ818, 

 

Thanks for the additional information. There are likely hidden transactions in this window. I recommend trying the fix mentioned in this thread, as it should reveal some information in your reconciliation window. If you continue to have the same issue after following those steps, it may be time to reach out to the support team. You can do this by creating a support ticket from MyAccount or live chat through MOCA.

 

Regards,

Genreve

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