Unwanted Bank Feed Transactions

Question

We use AccountRight and with the old "Desktop" version if there was a transaction in the Bank feed you didn't want because it had been duplicated for whatever reason, you could right click and "hide" the transaction from the Bank Feed.

With the cloud version there is no such option. Sometimes with complex transactions there is a need to treat transactions manually which leaves the Bank Feed entry effectively stuck. Is there a way to remove one off entries? Or is there a process to request this?

We recently transitioned into a New legal entity so we had a number of fiddly transactions that are treated correctly but we need to remove the ones stuck in Bank Feed.

Deleting the whole Bank feed for the day is not the solution given the volume of transactions, I just need a one entry solution please.

princess_r · Answer

Hi Rochelle27,&nbsp;Congrats on making the jump to the new entity, that’s a big step! Sometimes old transactions show up during a change like this, usually because the bank feed re-syncs or the bank sends through some historical data.&nbsp;I agree, deleting a whole day’s worth of bank feed isn’t realistic when there are heaps of transactions. The good thing is, our team can help with this. There isn’t a “hide transaction” option in the cloud/browser version, but they can process a bulk deletion of bank transactions for you. To get that started, you can either give the team a call or lodge a support request through My Account.&nbsp;Cheers,Princess

rochelle27 · Answer

Hi Princess&nbsp;I created a support request at the time of sending this community post and I have had no response or contact from MYOB.&nbsp; &nbsp;&nbsp;&nbsp;

princess_r · Answer

Hi Rochelle27,
&nbsp;
Thanks for hanging in there with us. We usually see cases picked up within about 3–5 business days, but this one’s just ticked over to day 6, so I’ve given the team a nudge to bump it up the queue and get a reply back to you as soon as possible.
&nbsp;
Cheers,
Princess

Forum Discussion

Unwanted Bank Feed Transactions

3 Replies

Looking for something else?

Related content

Bank Transactions Not Opening

Bank Feeds Delay & Old Transactions Appearing

Bank Transactions (unallocated transactions) link on theDashboard won't load.

Bank Transaction

bank transactions duplicated

Duplicate bank transactions

Bank Reconciliation Scrolling

Uncategorising bank transactions