Westpac Credit Card Bank Feeds
Hi MYOB crew, just recently my Westpac Credit Card number was changed and it no longer appears in my Bank Feeds. It also does not show as an option when I sign into my Online Banking to add as an acc...
Forum Discussion
I am having this same issue with my westpac card - apparently I cannot link bank feeds for my personal credit card anymore (it was working until card was replaced) Unless I get a business credit card which is out of the question.
Even worse - MYOB wont let me import the statements manually!!! Keeps saying "The bank statement file cannot be imported" when I try to import the QIF or OFX so, unless I want to enter everything manually, I guess I need to switch to Xero (I'm THAT annoyed).
Also, MYOB cannot be phoned after 3pm in WA either so no help there. Not sure why I pay the monthly fee when I can't even get support
Hi remarkable,
Thank you for your post.
I'm sorry to hear about the challenges you've encountered while trying to reach out for our support, and I'm here to help. It's completely understandable that you're feeling annoyed by the limitations with Westpac personal credit card bank feeds and the import statement issue.
As you mentioned, setting up bank feeds for Westpac personal credit cards isn't currently possible. You can find more details about this in this Help article: Setting up a bank feed for a Westpac account.
The error message "The bank statement file cannot be imported" could have two potential causes: the format or content of your QIF or OFX file, or that the bank account into which the QIF file has been imported is linked to a canceled bank feed. For detailed instructions regarding importing statements, please refer to this Help article: Import bank and credit statements.
Should you require further assistance, please don't hesitate to let me know. I'm more than happy to help in any way I can.
Cheers,
Princess
