Westpac one business vs MYOB
Hi everyone, I was wondering if anyone has been having the same issues or if anyone knows any solutions. We are having issues with payment bank files upload into westpac using the myob electr...
Forum Discussion
Thanks Genreve_S for this.
What happens if you are not able to upload the file on the date of the payment?
We should be able to upload a file for future date. We spend hours on the phone with Westpac and they have confirmed that the MYOB upload file is missing the batch header. How do i go about adding this to our file?
Hi Jarred_HC1,
I understand why you’re asking. There isn’t a setting in MYOB to manually add the missing batch header. Recreating the bank file won’t add it if it isn’t being generated in the file.
For now, upload the file on the payment date, or process it manually if it needs to be prepared earlier.
Regards,
Genreve
Can you confirm if this is going to get fixed since it is an myob issue?
Uploading the file on the payment date isn't a workable solution. If we manually do it through our bank then its going to take us alot of time and hassle uploading all our suppliers and employees as we were doing everything through myob.
Hi Fogartys,
Thanks for breaking down how this affects your payments. We've passed this along to our product developers to investigate, but we don't have a timeline for a resolution just yet. I understand that this is an extra hurdle, but it's the only workaround we have while the team sorts it out.
Cheers,
Princess
