Hi lesley67,
Thanks for your post, and screenshot. To address this issue, let's start with some basic troubleshooting. I recommend clearing your browser's cache and history to mitigate any browser-related discrepancies, as this could potentially be a browser issue. If the problem continues, please attempt logging in from a different browser to see if that resolves the issue.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
