Forum Discussion

karenmb's avatar
karenmb
Member
3 months ago
Solved

Access to the business file cancelled

After being changed from "file user" to online admin by the business owner online via MYOB Business, I received an email message telling me that my access to the business file has been cancelled. Whe...
  • Shella_A's avatar
    Shella_A
    3 months ago

    Hi karenmb,

     

    Might be a permissions sync issue. Please ask the owner to remove and add you again as an Online Admin (same email), then sign out/in and hard refresh. If the file still doesn’t appear, suggest to resend the invitation or toggling your role to File user and back to Admin. You can check this article about managing users for the guide. If it still not syncing, give our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll help you sort it out.

     

     

    Cheers,
    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
3 months ago

Hi karenmb,

 

Might be a permissions sync issue. Please ask the owner to remove and add you again as an Online Admin (same email), then sign out/in and hard refresh. If the file still doesn’t appear, suggest to resend the invitation or toggling your role to File user and back to Admin. You can check this article about managing users for the guide. If it still not syncing, give our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll help you sort it out.

 

 

Cheers,
Shella

  • karenmb's avatar
    karenmb
    Member
    3 months ago

    Thank you Shella !

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