Thank you Hannah. Could you please tell me how to get this form. I am the primary contact person.
I lodged a Change of Primary Contact form on 27 February, 2026. I have not heard a thing from MYOB. How long will my request take to action? Getting very frustrated.
Hi iain_t,
Thanks for checking in, and sorry about the delay in getting back to you about your Change of Primary Contact request. I've had a look and we've followed up your request for you. It looks like the only thing holding things up is that we haven't received a government-issued ID for the new primary contact just yet. Once that's sent through, we'll be able to move ahead with the change. You can simply reply to the auto-reply email you received when you first lodged the form and attach the ID there, and our team will pick it up and get things rolling. Appreciate your patience with this.
Regards,
Sai
