Forum Discussion

Robbocj's avatar
Robbocj
Member
6 months ago
Solved

Changed login email and now getting an error

Hi,

 

I changed my login email address in my.MYOB and now when I try to login to MYOB Business I get asked to "Link a User ID to your MYOB account". I try to link to my new email address and I am getting this error message.

 

I have tried a different browser and cleared my cache with not luck.   Has anyone else faced this issue?

 

Thanks

R

  • Robbocj's avatar
    Robbocj
    5 months ago

    Hi Earl,

     

    I solved my issue. When I got to the "Link a User ID to your MYOB account" screen I logged in as "Admin" and left the password blank.

     

    Thanks

    Robbocj

3 Replies

  • Robbocj's avatar
    Robbocj
    Member
    5 months ago

    Hi Earl,

     

    I solved my issue. When I got to the "Link a User ID to your MYOB account" screen I logged in as "Admin" and left the password blank.

     

    Thanks

    Robbocj

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 months ago

    Hi Robbocj,

    Really appreciate you giving those troubleshooting steps a go! Since you’re still running into the same error when trying to link your new email, the best next step would be to reach out directly to our team. They’ll be able to dig a bit deeper and help get everything sorted for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi Robbocj,

    That’s awesome news, glad to hear you were able to sort it out! If any other questions pop up or if you run into something else, feel free to start a new post. One of us will be happy to help out!

    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.