Forum Discussion

Contributing User

1 month ago

COMPLAINTS

Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following:

We've received your request - Case #03253970

I have tried to call several times to speak with someone and I am just on hold for hours. What a bloody joke MYOB Customer service is. I am thinking of exculating the complaint to the AFCA. Has anyone else had this experience and esculated the case to the AFCA and did they help?

Thanks

13 Replies

Isaiah_C
MYOB Moderator
16 days ago
Hi Vicki,

We’ve checked your case and can see that your request is currently being investigated and processed by the relevant team. We understand you’ve been waiting since July, and we’re sorry this has taken so long. Thanks for your patience while we work through this with you.

Regards,

Sai
vicki
Experienced User
13 days ago
Hi Ames. Thank you for your reply and advice. I had an email from Princess basically saying that she's reached out to the team looking into my case, and that they'll get back to me the moment they have an an answer. So a non-reply really.
Liz_A
Super User
13 days ago
Hi Ames_
Two months here and it's only just been escalated. Plus further issues coming up with new releases for other clients. I'm getting to the point of swapping MYOB clients to Xero - not a perfect solution but at least there are less bugs and they resolve issues quickly.
Cheers
Liz