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AustaxTSV's avatar
AustaxTSV
Experienced Cover User
24 days ago

File is read only - access needed

We need help unlocking a client file that is read only. We are unsure why it is read only as subscription payment is up to date and we are the file owner. 

 

Thank you 

read-only

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    24 days ago
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    Hi AustaxTSV,

     

    If your file is in read-only mode and your subscription is up to date, our support team will need to check your account. Please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look and get this sorted for you.

     

    Regards,

    Sai

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We need help unlocking a client file that is read only. We are unsure why it is read only as subscription payment is up to date and we are the file owner. 

\n

 

\n

Thank you 

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We need help unlocking a client file that is read only. We are unsure why it is read only as subscription payment is up to date and we are the file owner. 

\n

 

\n

Thank you 

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File is read only - access needed","moderationData":{"__ref":"ModerationData:moderation_data:890670"},"body":"

Hi AustaxTSV,

\n

 

\n

If your file is in read-only mode and your subscription is up to date, our support team will need to check your account. Please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look and get this sorted for you.

\n

 

\n

Regards,

\n

Sai

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-17T16:13:54.159+11:00","lastPublishTime":"2025-03-17T16:13:54.159+11:00","metrics":{"__typename":"MessageMetrics","views":8},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Maint/message:890651/message:890670","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"945","rawBody":"

Hi ,

\n

 

\n

If your file is in read-only mode and your subscription is up to date, our support team will need to check your account. Please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look and get this sorted for you.

\n

 

\n

Regards,

\n

Sai

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