Forum Discussion

Helen888's avatar
Helen888
Member
2 months ago
Solved

Financial year

I have changed financial year somehow to 2027, we are in the 2026 year.  How do I go backwards.   There are no settings to change this.   
  • Han-Solo's avatar
    Han-Solo
    2 months ago

    Hey Helen888​, 

    I just want to check first, is this for Solo by MYOB, and are you seeing this from within the app?

    The Solo app itself doesn’t have any settings that allow the financial year to be manually changed. If this change has occurred in another MYOB product, we’re generally unable to change the financial year back, however we would need to look into this a bit further to confirm what’s happened.

    If you’re not using the Solo app, please let me know which MYOB product you’re working with and I get can this with the correct team. 

    If this is occurring in Solo, please log into the app and go to  More > Chat with us, then raise a ticket with the team so we can investigate this further for you.


    Thanks, 
    Hannah

Han-Solo's avatar
Han-Solo
MYOB Staff
2 months ago

Hey Helen888​, 

I just want to check first, is this for Solo by MYOB, and are you seeing this from within the app?

The Solo app itself doesn’t have any settings that allow the financial year to be manually changed. If this change has occurred in another MYOB product, we’re generally unable to change the financial year back, however we would need to look into this a bit further to confirm what’s happened.

If you’re not using the Solo app, please let me know which MYOB product you’re working with and I get can this with the correct team. 

If this is occurring in Solo, please log into the app and go to  More > Chat with us, then raise a ticket with the team so we can investigate this further for you.


Thanks, 
Hannah

  • Helen888's avatar
    Helen888
    Member
    10 days ago

    Hello 

    As its over 2 months ago that I have tried to resolve this issue, the client has now moved to a different software. Myob solo is not a good product. I will not be recommending this at all.

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