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BronwynG's avatar
BronwynG
Contributing User
6 months ago

Hi, I am trying to change login details but getting message "This request can't be processed". Help please as my email account associated is about to be discontinued! Thanks

I have found where I can change it but this message pops up.
Jemar_C's avatar
Jemar_C
Valued User
6 months ago

Hi BronwynG,

 

Thank you for your post. I can see that you are getting an error when changing your login email address. In this regard, to change the log-in details, you will need to login to my.MYOB using your current email address, then go to My Account >> Change Login. Enter the new email address and click Save. This Help Article: Change login email address, for more information. 

 

If you are still encountering an error, consider changing your browser, using a private window, and clearing the cache.

 

Feel free to write a post if you still need further assistance.

 

Cheers,

Jem

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