Hi Rose2211,
A bit odd that it’s not showing on the printout. On our end, I’ve been able to replicate it. I can change then preview the Promised Date even when the purchase order is already closed. When you get a chance, can you double‑check which form you’re using for the PO print? Sometimes the customised form itself can be the reason certain fields (like ETA/Promised Date) don’t appear. This post runs through how to review and customise forms.
If that still doesn’t do the trick, please reach out to our team via live chat through our virtual assistant MOCA, or lodge a support ticket via My Account so our they can take a deeper look into what’s happening on your file.
Cheers,
Princess
