Forum Discussion

brians1's avatar
brians1
Contributing User
19 days ago

I have been using MYOB for many years but this one stumps me. My system tells me the I have $1955 of unpaid invoices but if I go to invoices it says No Invoices. What have I missed?

I have been using MYOB for many years but this one stumps me.  My system tells me the I have $1955 of unpaid invoices  but if I go to invoices it says No Invoices.  What have I missed?
dashboard
sync data
  • Earl_HD's avatar
    Earl_HD
    19 days ago

    Hi brians1,

    Currently, we are aware of this issue where the MYOB Business dashboard may show different information compared to the file. One possibility is that the dashboard and the file are not synchronized in real-time, causing a delay in the update of the information. This could happen if there are many transactions being processed at the same time. Our team is actively investigating these issues to identify the root cause and implement solution for this.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi brians1,

Currently, we are aware of this issue where the MYOB Business dashboard may show different information compared to the file. One possibility is that the dashboard and the file are not synchronized in real-time, causing a delay in the update of the information. This could happen if there are many transactions being processed at the same time. Our team is actively investigating these issues to identify the root cause and implement solution for this.

Regards,
Earl

brians1's avatar
brians1
Contributing User
18 days ago

Thanks Earl.  I have been using this since June 1 when I created 45  membership dues invoices and later that month another 70 invoices for dining fees. Hopefully this can be rectified.  Would an upgrade make any difference?

 

I do  have another MYOB account which I started in 2008 as well as a number of smaller items running on 19-8

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    16 days ago

    Hi there brians1,

     

    I understand that you'll need to have those invoices showing as unpaid to be rectified. With that, I highly suggest reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it and see if an upgrade can make any difference.

     

    Best regards,

    Doreen

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