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mp23's avatar
mp23
Member
1 year ago

Inviting administors

I invite my client administrator but could not access the their working dashboard
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi mp23,

 

If your client administrator was invited but can't access the working dashboard, there might be a couple of things to check:

 

  1. Invitation Accepted - Can you confirm if they accepted the invite and set up their login? Sometimes the email can land in spam or junk.
  2. User Role - Double-check that they've been given the right user role with access to the dashboard features.
  3. Browser/Cache Issues - If they've accepted the invite but still can't see the dashboard, it might help to clear the browser cache or try a different browser.

 

Also, just in case it helps, here's a handy article on how to invite a user: Inviting a user to your MYOB business.

 

If everything looks okay and they're still having trouble, it's best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.

 

Regards,

Sai

 

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