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Anvil1's avatar
Anvil1
Contributing User
26 days ago

Invoices not showing

I have searched and followed directions for old instances of this and no joy. When I go into the Invoices screen it is only showing Overdue invoices.  The Reset button has gone and is only a refresh...
Genreve_S's avatar
Genreve_S
MYOB Moderator
26 days ago

Hi Anvil1, 

 

It does sound like the invoices are just hidden on the page rather than gone for good.

I recommend trying these steps:

  1. Go to Sales > Invoices from the left menu.
  2. Along the top, click In progress or the main Invoices view instead of Overdue.
  3. Set Status to All, Type to All, choose a wide Period (like This financial year), clear Customer and the Search box, then apply.
  4. Search again using the invoice number.

If that still does not bring them up, it is best to reach out to our support team so we can take a closer look. You can lodge a ticket from the My Account page or chat with our team via MOCA, our virtual assistant.

 

Regards,
Genreve 

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