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Jacq256's avatar
Jacq256
Contributing User
5 months ago
Solved

Logging in with new email address come up with erro

Hi, I've just updated my email in myMYOB, but when I use it to log into MYOB Essentials, it gets to a screen "Link a User ID to your MYOB account".  There are fields for User ID, which currently has ...
  • Hannah_V's avatar
    Hannah_V
    5 months ago

    Hi, Jacq256. Thank you for your post.

     

    To troubleshoot this, can you enter the User ID as Administrator and leave the password blank? Does this allow you to sign in?

    If you are still not able to sign in, let us know if you require further assistance and we are here to help you.

    If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information. 
     

    Best regards,

    Hannah

Jacq256's avatar
Jacq256
Contributing User

Well that turned out to be super easy.  Thanks so much Hannah :)

Hannah_V's avatar
Hannah_V
MYOB Moderator
5 months ago

Happy to help you, Jacq256.

 

Let me know if there's anything that I can assist you with and I'll be happy to help! If none, I will now close this thread. Please don't hesitate to reach out if you require assistance in the future.

 

Cheers,

Hannah