Forum Discussion

Gloria's avatar
Gloria
Experienced Cover User
10 months ago

Migrated to MYOB Business - How to add existing user

Hi there,

 

We moved 3 of the AccountRight files to MYOB Business.

How do we add existing user to access these 3 migrated files in MYOB Business?

 

Thanks.

Gloria

  • Earl_HD's avatar
    Earl_HD
    10 months ago

    Hi Gloria,

    We're pleased to learn that your issue has been resolved. Thank you for collaborating with me through private messages. Feel free to reach out again if you have any more questions, and we'll be more than happy to help.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi Gloria,

    Thank you so much for your post. All individuals with access to your MYOB business are listed on the Users page, accessible by clicking your business name and selecting Users.
     

    Please be aware that only users with the Owner, Advisor, or Online Administrator user types can access the Users page to add or remove other users. File Users do not have access to these functions.

    Please do let me know if you're having issues.
    Regards,
    Earl

    • Gloria's avatar
      Gloria
      Experienced Cover User
      10 months ago

      Hi there,

       

      Users who has access to AccountRight file are not listed on the MYOB Business user page. When I try to create new user, it came up with an error message stating that the user is already existed which I don't see.

      How can we fix this?

       

      Thanks.

      Gloria

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        10 months ago

        Hi Gloria,

        I apologize for the delay in my response. Could you kindly attempt to clear your browser's cache and history? Alternatively, you may also try logging in from a different browser to see if the issue persists.

        Please do let me know how you go on this.
        Regards,
        Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi Gloria,

    We're pleased to learn that your issue has been resolved. Thank you for collaborating with me through private messages. Feel free to reach out again if you have any more questions, and we'll be more than happy to help.

    Regards,
    Earl

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