Forum Discussion

Linda_S1's avatar
Linda_S1
7 months ago

My businesses log on has multiple old company files

Hello, last year we downgraded from Account Right to Business Pro on several of our company files. However the old files still appear when logging on or switching businesses. This is frustrating as w...
Multiple Company Files
Linda_S1's avatar
Linda_S1

I was told they were removed after 3 months but it has been at least 9 months since they were used. I don't think they system is working.

Genreve_S's avatar
Genreve_S
MYOB Moderator
28 days ago

Hi Linda_S1, 

 

Thanks for the added details. I believe it's best to reach out to support at this point to have those files removed from the list. You can either create a support ticket from the MyAccount window or go through MOCA to reach the live chat team. 

 

Feel free to post again if you need any other help. 

 

Thanks, 

Genreve

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