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octa-ACC's avatar
octa-ACC
Member
4 months ago
Solved

MYOB Error (I have tried different browser)

Hi,

 

When I tried to log in to a client's file in MYOB Business, it kept showing the error below. I have tried using a different browser, clearing the cache but it's still not working. What else can I do?

 

Thank you.

 

  • Earl_HD's avatar
    Earl_HD
    4 months ago

    Hi octa-ACC,

    Thank you for providing the screenshot and for taking the time to complete those initial troubleshooting steps. Since the error is still occurring, please reach out to our backend team so they can investigate further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi octa-ACC,

    Thank you for providing the screenshot and for taking the time to complete those initial troubleshooting steps. Since the error is still occurring, please reach out to our backend team so they can investigate further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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