MYOB Uploads Errors

My Client just emailed me to say the same has happened to her. Sounds like another bug in the latest update. MYOB you are making businesses lives really difficult and it is costly - not good during a cost of living crises. You need better testing before you release these endless updates that stuff something else up. 

Hi Liz,

This is happening on more than one computer & one of them had the cache cleared recently for another issue. It's an MYOB problem and they are aware of it. See Doreen's reply.

Hi T_M_G,

Sorry this has been happening for the past few days. We’ve seen an incident report of In Tray documents staying stuck on scanning and supplier details not being recognised correctly. A recent service issue affecting supplier detail pre-filling was rolled back and marked resolved, but as you’re still seeing the problem across both AccountRight and MYOB Business, we’d like our support team to investigate this further. Make sure to contact them via Contact Us page. You can also try the checks in Working with uploaded documents, including confirming the document is ready before creating or linking a bill.

Cheers,

Doreen

Hi T_M_G​ 

I was told to clear the cache and this worked. Worth a try.

Cheers

Liz

Hi Doreen

I have a client who is having major issues with Uploads.  She is using a MYOB Business file that was one of the original Essentials files - not sure if that has something to do with it.  

So she mostly emails invoices into MYOB, and sometimes uses Drag & Drop.  Some of her invoices were still scanning 2 weeks later - we deleted those and re did them. 

But the main issue is the 'reading' of the invoice.  Department of Transport has become Government of Wester Australia, one supplier has become NAB - which is his bank, but is not mentioned anywhere on the top part of his invoice, and others could be the Trading name one day, and other days it is listed as the Company name.  Very, very frustrating and time consuming.

Is another example of AI being way too smart for itself and stuffing up a system that was working well?