Forum Discussion

soxes's avatar
soxes
Member
1 year ago

MYOB Invoice Templates not showing correctly

Hello.   We are using MYOB Business. The Sales Settings are listed as Services and Items as we are selling products. We are having a range of issue with the invoice templates:   Using a Services...
soxes's avatar
soxes
Member
1 year ago

Thankyou.

Browsers all reset. I have tried Safari and Firefox on macOS Monterey and Microsoft Edge and Chrome on Windows 10.

 

If I set a template to the Services field layout type, then preview an invoice using this template the display goes back to Services and Items  field layout with everything selected - not how I saved the template.

 

If I use the Services and Items field layout for my template and then deselect 'Unit Cost' the template stops working and won't load a preview.

 

This does not appear to be functioning correctly and would appreciate someone looking into it so I can get it to work.

 

Thanks, Simon

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi soxes,

 

To investigate this further and help you get it working correctly, I recommend connecting with our live chat support team through our virtual assistant MOCA or submit a case via MyAccount.

 

Regards,

Sai

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