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davidhides's avatar
davidhides
Member
6 days ago

MYOB no customer service

MYOB has changed to cloud only services. This is news to me. No proactive contact from MYOB at all.   I requested a 14 day trial of MYOB Pro.   Since this request, dead silence from MYOB.   How...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 days ago

Hi davidhides,

 

Thanks for your message, and I’m sorry this has been frustrating. Just to clarify, the email is sent after you sign in and start your 14-day trial. If you haven’t signed in yet, that would be why you haven’t received the email or welcome message. If you’re not sure how to access MYOB Pro, please go to the sign-in page and log in using the email address you used when requesting the trial. Once you’ve signed in successfully, the trial welcome email should follow. If you’ve already signed in and still haven’t received anything, please check your junk or spam folder as well.

I understand this has been a difficult time to be dealing with this, especially at the end of the financial year, and I’m sorry the process hasn’t been clearer. 

 

Regards,

Sai

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