No response - Two service Requests
Hi, I was wondering if there is another way to approach Customer Support. I have submitted two service requests concerning overcharging - payroll but as yet the requests have not been seen, they sti...
Forum Discussion
Hi GJG,
It must be frustrating waiting this long for an update, particularly after lodging two more support tickets. Our usual response time for email support requests is around 3–5 business days. At the moment, the team is working through a higher-than-usual volume of requests and a backlog, so response times are taking longer than usual.
I’ve followed up with our Billing team about your case and asked them to review the payroll overcharging issue. They’ll get in touch once they’re able to pick it up. In the meantime, this article explains how payroll limits and fees work, including how payroll usage can affect your monthly bill
Cheers,
Princess
