Forum Discussion

2 years ago

Product Upgrade not available

After logging in it shows "download your product upgrade". When I click on it there are no products to select. I am unable to access my data, and therefore unable to work. Any suggestions please?

Isaiah_C

MYOB Moderator

2 years ago

Hi Sports1,

Thank you for the post and welcome to the Community Forum! I appreciate you reaching out to us and providing the error message. My apologies if you are having this kind of issue and I'll do my best to help you with this. Please provide me with a screenshot of the screen and the full error message so I can further assist you with this.

Please let me know if you need further help.

Kind regards,

Sai

Sports1
2 years ago
Hi Sai.

This is the first screenshot:

So I click on Download your product upgrade, and I get this screen:

But when I click on Select product there is nothing to select. And I cannot see the usual login icon to get to my stuff. It seems to be obscured by the first screenshot.

I am new to MYOB, so can only follow strict steps to get to my stuff. And now, I'm stuffed! Please help!

Thanks so much,

Sarie
- Isaiah_C
  MYOB Moderator
  2 years ago
  Hi Sports1,
  
  Thank you for your response and for sending a screenshot. I'll be sending you a private message to get some details and to assist you further.
  
  Please let me know if you need further help.
  
  Kind regards,
  
  Sai
- Sports1
  2 years ago
  Hi, Sai. I replied to your private message but it said to put it here. Hopefully, you'll get it one way or the other! :)
  
  I've attached a screenshot below. Somewhere underneath the new "Download your product Ugrade" message there used to be a link I could click on to go into all my invoices, contacts etc. How do I access My Essentials now?
  
  Also, when I click on the Download message, there are no products to upgrade? Very confusing.
  
  I'm just stumped. I have no idea how to to access my work.
  
  Sarie