Forum Discussion

Sports1's avatar
Sports1
2 years ago

Product Upgrade not available

After logging in it shows "download your product upgrade". When I click on it there are no products to select. I am unable to access my data, and therefore unable to work. Any suggestions please?
Sports1's avatar
Sports1
Hi Sai.
 
This is the first screenshot:
image.png

 

 
So I click on Download your product upgrade, and I get this screen:
 
image.png
But when I click on Select product there is nothing to select. And I cannot see the usual login icon to get to my stuff. It seems to be obscured by the first screenshot.
 
I am new to MYOB, so can only follow strict steps to get to my stuff. And now, I'm stuffed! Please help! 
 
Thanks so much,
 
Sarie
 
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 years ago

Hi Sports1,

 

Thank you for your response and for sending a screenshot. I'll be sending you a private message to get some details and to assist you further.

 

 

Please let me know if you need further help.

 

Kind regards,

Sai

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