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dextel's avatar
dextel
Experienced User
10 months ago
Solved

RE: Pending - OP Change of Bank Account - Bank Statement Required

Hello,   Received an email this morning from clientsupport@myob.com.au asking me to verify change of my nominated bank account (for online payments) and saying they will hold up future payments unt...
  • Princess_R's avatar
    Princess_R
    10 months ago

    Hi dextel,

     

    The time it takes to get your business verified for secure invoicing depends on how your business is set up. You can find more details in the FAQ’s section "How long does it take to verify my business?" from the link I shared. And don't worry, MYOB won't hold onto any customer payments during this period – only the options to share invoices via email, copy link, and SMS will be temporarily disabled. However, if you think a payment is held up, your best bet is to reach out directly to our fabulous financial services team using the contact info at the bottom of this link. 

     

    Cheers,

    Princess

dextel's avatar
dextel
Experienced User
10 months ago

Thanks, Princess_R

 

Just uploaded the bank statement this morning. How long usually takes for the verification? I think one of the payments is held up by MYOB at the moment.

Princess_R's avatar
Princess_R
MYOB Moderator
10 months ago

Hi dextel,

 

The time it takes to get your business verified for secure invoicing depends on how your business is set up. You can find more details in the FAQ’s section "How long does it take to verify my business?" from the link I shared. And don't worry, MYOB won't hold onto any customer payments during this period – only the options to share invoices via email, copy link, and SMS will be temporarily disabled. However, if you think a payment is held up, your best bet is to reach out directly to our fabulous financial services team using the contact info at the bottom of this link. 

 

Cheers,

Princess

  • dextel's avatar
    dextel
    Experienced User
    10 months ago

    Thank you very much, Princess

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