Red lines on invoices usually happen due to high-resolution logos in your invoice template. To fix it, replace the logo with a lower-resolution version—take a new screenshot or copy of the logo and upload that to your template. If the issue continues, contact MYOB support via Live Chat (MOCA) or a support case.
Hi Liz66,
Thanks for posting. We recommend updating the logo saved in your invoice templates, as high-resolution logos can cause this type of issue. Open your current logo file, take a new screenshot or copy of the logo, save it as a new image, and then upload that version to your template. This will create a lower-resolution logo that may prevent the issue from recurring.
In case the issue persists, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
I hope this help!
Regards,
Earl
