Forum Discussion

GBDElectrical's avatar
GBDElectrical
8 months ago

Red Line on Invoice Attachment

Hi,

I’ve been having issues for over 6 months now with a diagonal red line appearing on my invoices that are attached to customers invoices.

I have been told to re size my logo to 80% and to try multiple browsers and change multiple settings.
None of these solutions work.

I’ve had my last 4 customers all come back saying they can’t access their invoices.

Please sort out this problem. By the looks lots of people are experiencing this and we shouldn’t need to be sending out sorry emails explaining that a product we pay for isn’t working properly.

I have attached a copy of the invoices that are being sent to clients.

Thanks

  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi GBDElectrical,

     

    I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.

     

    I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.

     

    Feel free to reach out anytime you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi GBDElectrical,

     

    I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.

     

    I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.

     

    Feel free to reach out anytime you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

    • lynda19's avatar
      lynda19
      Cover User
      5 months ago

      Hi I have just today emailed a client a quote and they have been unable to open just get  a word doc with a red diagonal line

      I have tried all the fixes that have been mentioned  but nothing seems to work

      This is a random error and does not happen with all quotes / Invoices that I email

      Can you please advise when this will be fixed  as this is making me look like an idiot to my clients and is costing be business

      Regards

      Lyn

       

      • Jemar_C's avatar
        Jemar_C
        Valued User
        5 months ago

        Hi lynda19,

         

        Thank you for your post and I understand that your client is unable to open a document/quote with a red diagonal line. I highly suggest to check this thread for the detailed workaround that the users have tried and worked.

         

        Feel free to write a post if you need further assistance.

         

        Cheers,

        Jem

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