Refund

I'm going to the small business Ombudsman.

I stopped using AccountRight over 12 months and wanted to start working again and want to use use the Business Pro. I received a quote on 15 June 2023 in the amount of $55 p/m. I said that I would like to go with that plan. In order to get the Business Pro, the call center staff member said that they'd raise my old AccountRight App and on the same day, they incorporated all my files from AccountRight into Business Pro. This is where the problems started. I was invoiced for Accountright as well as the AccountRight subscriptions.  Received a refund for the Accountright invoice, but not the AccountRight subscriptions of $145.07. This is even though I received an email, 13 July 2023 confirming refund was due after their review, A Credit Note on 19 July 2023 confirming the amount of $145.07. I have spoken to 7 call center staff members, written emails left, right and center, to no avail, until today, 4 Septeber 2023 where the call center staff member contacted the refund area who advised him they were not refunding the subscription as I am using AccountRight(???). I explained again the history and that I have it in writing and all emails from the time I started Business Pro with 2 invoice nos. with Business Pro amount debited of $55. The call center staff said that the refund area would call me today to explain why no refund will occur, It's now after hours and no call. I am useing the Business Pro software, have not used AccountRight for over 12 months, I get a refund for MYOB invoicing me the AccountRight incorrectly, but not the subscribtion. Work that one out.