Im trying to add my accountant that was previously deleted, but i keep getting the message that the email address already exists....He does not show up as a user even when the inactive box is ticked....
To facilitate the transfer of the company file and utilize the available free space under the new serial number, it is necessary to purchase a subscription. You can acquire one by visiting https://www.myob.com/au/pricing. After obtaining the new serial number, proceed to restore the repaired file and update it with the newly acquired serial number.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thanks for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
In this matter, you would need to check the email of every users listed in the account to check if they have the same email. Go to Product >> Users >> Click the name of the user to be deleted >> Click delete >> confirmation message will appear, click Delete.
You may also check this Help Article Edit and delete users to provide you with more information and instructions to assist you with this.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Im trying to add my accountant that was previously deleted, but i keep getting the message that the email address already exists.
In the same way I am trying to re-use an generic email address for a user that was previously deleted. That user does not appear on any list of users even when I select every status possible on the list of users.
I cant find where the original question is answered.
I get the error message that the email address already exists and is attached to another user.
Is it possible to reallocate an email address once the user profile originally associated with that email address is deleted?
The second question is that the 2 factor identification links that user id to a mobile phone number. How can we change the 2 factor id so that it looks to a new mobile number?
Thank you for the post. I'm sorry for the late response and to hear that you've had this experience. I'll be sending you a private message to get some information and to assist you further.
This issue exists for me too. The previous user was deleted and does not show up as an inactive user, nor if I make a search for them. However, not only does MYOB prevent me from re-adding them by saying that that user already exists, but they still have access to my MYOB data. I am trying to add them as an administrator - hence their current access needs to be changed. In summary:
My accountant has access to my MYOB files despite not showing as a User in my system;
I cannot add my previously my accountant as an Administrator as MYOB claims they already exist as a User.
You may need to get in touch with the support team to troubleshoot the file invite for your accountant's email address. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.
Cheers,
Genreve
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to add user that was previously deleted","id":"message:826054","revisionNum":2,"repliesCount":13,"author":{"__ref":"User:user:304827"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Maint"},"conversation":{"__ref":"Conversation:conversation:826054"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826054"},"body@stripHtml({\"truncateLength\":200})":" Im trying to add my accountant that was previously deleted, but i keep getting the message that the email address already exists....He does not show up as a user even when the inactive box is ticked....","body@stringLength":"206","rawBody":"
Im trying to add my accountant that was previously deleted, but i keep getting the message that the email address already exists....He does not show up as a user even when the inactive box is ticked.
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In the original question the user asks
Im trying to add my accountant that was previously deleted, but i keep getting the message that the email address already exists.
In the same way I am trying to re-use an generic email address for a user that was previously deleted. That user does not appear on any list of users even when I select every status possible on the list of users.
I cant find where the original question is answered.
I get the error message that the email address already exists and is attached to another user.
Is it possible to reallocate an email address once the user profile originally associated with that email address is deleted?
The second question is that the 2 factor identification links that user id to a mobile phone number. How can we change the 2 factor id so that it looks to a new mobile number?
Thanks
","body@stringLength":"1096","rawBody":"
In the original question the user asks
Im trying to add my accountant that was previously deleted, but i keep getting the message that the email address already exists.
In the same way I am trying to re-use an generic email address for a user that was previously deleted. That user does not appear on any list of users even when I select every status possible on the list of users.
I cant find where the original question is answered.
I get the error message that the email address already exists and is attached to another user.
Is it possible to reallocate an email address once the user profile originally associated with that email address is deleted?
The second question is that the 2 factor identification links that user id to a mobile phone number. How can we change the 2 factor id so that it looks to a new mobile number?
Thanks
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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,PHN2ZyBjbGFzcz0ibXlvYi1pY29uIiB2aWV3Qm94PSIwIDAgMjQgMjQiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+IDxwYXRoIGQ9Ik0xMiAwYzYuNjE3IDAgMTIgNS4zODMgMTIgMTIgMCA2LjYxNi01LjM4MyAxMi0xMiAxMlMwIDE4LjYxNiAwIDEyQzAgNS4zODQgNS4zODMgMCAxMiAwem03IDE2LjE2NlY3LjgzYzAtMS41Ni0xLjI3LTIuODMtMi44MzMtMi44M0g3LjgzM0M2LjI3MSA1IDUgNi4yNyA1IDcuODN2OC4zMzVDNSAxNy43MjkgNi4yNzEgMTkgNy44MzMgMTloOC4zMzRDMTcuNzMgMTkgMTkgMTcuNzMgMTkgMTYuMTY2ek04LjU0NSA5LjUyTDggOS41MjRWNmgxdjIuODgxYy0uMTcyLjE5Ny0uMzIzLjQxLS40NTUuNjM5ek0xNSAxMS41YzAgMS42NTYtMS4zNDQgMy0zIDMtMS42NTcgMC0zLTEuMzQ0LTMtMyAwLTEuNjU3IDEuMzQzLTMgMy0zIDEuNjU2IDAgMyAxLjM0MyAzIDN6bS01LTMuNDQ0VjZoNi4xNjdDMTcuMTc4IDYgMTggNi44MjIgMTggNy44MzF2MS42N2wtMi41NTMuMDA1QzE0Ljc1NCA4LjMxMyAxMy40NzcgNy41IDEyIDcuNWMtLjczMSAwLTEuNDA5LjIxMi0yIC41NTZ6TTE2IDhoMVY3aC0xdjF6TTcgOS41MjRsLTEgLjAwM1Y3LjgzMmMwLS43MS40MDktMS4zMTggMS0xLjYyMnYzLjMxNHoiIGZpbGw9IiM2ODc0ODAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPiA8L3N2Zz4=\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n }\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 {\n color: var(--lia-rte-custom-color-18);\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 p {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n display: flex;\n justify-content: space-between;\n color: var(--lia-rte-custom-color-18);\n border-top: 1px solid var(--lia-rte-custom-color-18);\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li {\n width: auto;\n display: inline-block;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li a {\n padding: 0;\n margin-right: 0;\n border-radius: 0.75rem;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-text-wrapper_7twck_69,\n 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Thanks for letting me know. Apologies that it didn't resolve the issue.
\n
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To change the user access, you usually would be able to use the drop-down on the invitation already sent on my.myob to change the invitation to inviting them as an Advisor instead of File User.
\n
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To do this:
\n\n
choose Users from the company menu in the top right corner.
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If in the new screen the user to be deleted is not listed, click the Status button and select all entries.
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In the new screen (showing user details), click the Delete button in the left corner.
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Note: You may have to unassigned rights first and click Save.
\n\n
You should be able to delete the user and use Create advisor successfully.
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Please do let us know how you go, and feel free to post again anytime you require further assistance.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
Thanks for letting me know. Apologies that it didn't resolve the issue.
\n
\n
To change the user access, you usually would be able to use the drop-down on the invitation already sent on my.myob to change the invitation to inviting them as an Advisor instead of File User.
\n
\n
To do this:
\n\n
choose Users from the company menu in the top right corner.
\n
If in the new screen the user to be deleted is not listed, click the Status button and select all entries.
\n
In the new screen (showing user details), click the Delete button in the left corner.
\n
Note: You may have to unassigned rights first and click Save.
\n\n
You should be able to delete the user and use Create advisor successfully.
\n
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Please do let us know how you go, and feel free to post again anytime you require further assistance.
\n
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
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Cheers, Leneth
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Thanks for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
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In this matter, you would need to check the email of every users listed in the account to check if they have the same email. Go to Product >> Users >> Click the name of the user to be deleted >> Click delete >> confirmation message will appear, click Delete.
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You may also check this Help Article Edit and delete users to provide you with more information and instructions to assist you with this.
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Please don't hesitate to post again if you need help in the future.
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
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Cheers, Leneth
","body@stringLength":"1209","rawBody":"
Hi
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Thanks for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
\n
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In this matter, you would need to check the email of every users listed in the account to check if they have the same email. Go to Product >> Users >> Click the name of the user to be deleted >> Click delete >> confirmation message will appear, click Delete.
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You may also check this Help Article Edit and delete users to provide you with more information and instructions to assist you with this.
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Please don't hesitate to post again if you need help in the future.
\n
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
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Cheers, Leneth
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Unable to add user that was previously deleted","moderationData":{"__ref":"ModerationData:moderation_data:862227"},"body":"
Thank you for the post. I'm sorry for the late response and to hear that you've had this experience. I'll be sending you a private message to get some information and to assist you further.
Thank you for the post. I'm sorry for the late response and to hear that you've had this experience. I'll be sending you a private message to get some information and to assist you further.
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This issue exists for me too. The previous user was deleted and does not show up as an inactive user, nor if I make a search for them. However, not only does MYOB prevent me from re-adding them by saying that that user already exists, but they still have access to my MYOB data. I am trying to add them as an administrator - hence their current access needs to be changed. In summary:
My accountant has access to my MYOB files despite not showing as a User in my system;
I cannot add my previously my accountant as an Administrator as MYOB claims they already exist as a User.
This issue exists for me too. The previous user was deleted and does not show up as an inactive user, nor if I make a search for them. However, not only does MYOB prevent me from re-adding them by saying that that user already exists, but they still have access to my MYOB data. I am trying to add them as an administrator - hence their current access needs to be changed. In summary:
My accountant has access to my MYOB files despite not showing as a User in my system;
I cannot add my previously my accountant as an Administrator as MYOB claims they already exist as a User.
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You may need to get in touch with the support team to troubleshoot the file invite for your accountant's email address. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.
You may need to get in touch with the support team to troubleshoot the file invite for your accountant's email address. You can do this by creating a support ticket from the MyAccount window or using live chat through MOCA.
