Forum Discussion

eb2023's avatar
eb2023
9 months ago

Unable to add user

Hi I'm having trouble adding users as the message, "An error occurred while creating the user" keeps displaying after every attempt.    How am I able to fix this? 
Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

HI eb2023,

 

Thank you for your post, and welcome to the Community forum!

 

Apologies for the delayed response. Could you please let me know if you're still encountering the error message? If so, could you confirm which product you're using? Additionally, if you could provide a screenshot of the exact error message, it would greatly assist in further investigation.

 

Cheers,

Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 months ago

    Hi eb2023,

     

    I'm reaching out to follow up regarding the issue you've experienced when adding a user to see if you still need assistance. If yes, please don't hesitate to let me know so I can assist further.

     

    Cheers,

    Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      9 months ago

      Hi eb2023,

       

      I'll now be closing this thread, as I haven't received any updates or responses about the issue you've raised. If you have any concerns in the future, please feel free to come back to our Community forum.

       

      Cheers,

      Princess

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