Forum Discussion

Stdeclans's avatar
Stdeclans
User
2 years ago
Solved

Updating Billing details

I am the main user of our MYOB Essentials account but when I try to update the credit card details I get the message: 'You don’t have the access required to see the billing information for this accou...
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi Stdeclans 

     

    Welcome to the Community Forum. I can have a look into your user access for you.

     

    Can you please confirm the following details over Private Message:

    • Serial number (or client ID)
    • Account name and contact name 
    • Email address you are currently using to log in

     

    *Checked billing details and replied via Private Message


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Juxin's avatar
Juxin
Contributing User

Hello MYOB,

  1. serial number: -
  2. Account name: -
  3. Email address: -
Earl_HD's avatar
Earl_HD
MYOB Moderator
11 months ago

Hi Juxin 

Thank you so much for your post and welcome to the Community Forum! Thank you so much for the information, I've updated your billing details with the Serial Number end in : 2030.

Please do let me know if you're still having issues.
Regards,
Earl

  • Juxin's avatar
    Juxin
    Contributing User
    11 months ago

    Hello Earl

    Thanks for you updating me. it seems the i still can not access billing information for this account (refer attached screenshot)

    Thanks with kind regards

    John

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      11 months ago

      Hi Juxin 

      My apologies, can you please try to logout then log back in? 

      Please do let me know if you're still having issues.
      Regards,
      Earl

      • Juxin's avatar
        Juxin
        Contributing User
        11 months ago

        Hi Earl,

          Thanks for your patience, but the issue is retain existing, even I have restarted the PC  .

        Thans with kind regards