Forum Discussion

ntoumba's avatar
ntoumba
Experienced Cover User
1 year ago

USER ACCESS error

Hi MYOB    I recently moved from AccountRight to MYOB Business. I have mulitple business files.   One of my business files had an existing USER. They were unable to do some functions so I upgrade...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi ntoumba, 

 

Thanks for the follow-up post.

 

Typically, user roles determine what can be accessed within the ledger file. If a user is set as an administrator for the file, they should have access to all its contents. I suggest removing all other roles and retaining only the administrator user role. This action will likely resolve your issue.

 

If you need further assistance, please provide more details about your concern, such as the function you are trying to add.

 

Let us know if you need more help with this.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,

Genreve

ntoumba's avatar
ntoumba
Experienced Cover User
1 year ago

Hi Genreve_S,

 

I am not having any luck with correcting this USER. 

I have removed the USER from all access - completely.  However even after being removed from access this user can still log in to our account. I have serious concerns for security that this is possible. 

Also now when I try to re invite this user and CREATE a new user i get this error message:


There must be a error somewhere as when I check the USERS list even when I select SHOW INACTIVE the user doesnt appear. 

 

When I selected 'Manage user access via my.MYOB'  the user doesnt appear on these lists either. 

 

Please advise what steps I can take to rectfiy this issue.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi ntoumba, 

     

    Thanks for the response. 

     

    The error message you're encountering typically appears when an invitation has been declined instead of accepted. To investigate this further, could you please send me a private message with the following information:

    • Serial number.
    • Full name and email address.
    • Company name. 
    • Company file ID (Help > About MYOB AccountRight).
    • The name and email address of the person you are trying to invite.

    Once I have this information, I'll be able to assist you more effectively.

     

    Looking forward to your response.

     

    Thanks,
    Genreve

     

    • ntoumba's avatar
      ntoumba
      Experienced Cover User
      1 year ago

      Hi Genreve_S

       

      I have just tried to Private Mesage you and it appear i am unable to as I get this error message:

       

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