I just changed the user access from File User to Online Admin and once this was done the user received an email advising that their access has been cancelled. When they logged into their MYOB business this particular account has disappeared.
All I did was change the user access from File User to Online Admin. What can I do to solve this issue.
Hi Erin13,
Thanks for explaining what happened. That does sound like an unusual result from what should have been a simple access change. Since the user received an access cancelled email and can no longer see the business when logging in, our support team will need to review the account setup in more detail. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account for further help. They’ll be able to check what happened and advise on the next steps to restore access.
Regards,
Sai
Thank you will do.
