Hi Tasqua
I agree, the forms and website are difficult to navigate and find what you need.
FYI if you have 4 files on Premier (each subscription allows for 2 files) you will need 2 Premier subscriptions.
If you change then to Plus, you will need 4 Plus subscriptions. While dearer, the Premier subscription is better value than 2 Plus subscriptions.
If changing to Plus works better for you and MYOB 'hesitates' to change the files from Premier to Plus, get back to me. It can be done, despite what they may tell you.
Regards
Gavin
Hi Gavin
I've just read your post from earlier this year regarding the cost of changing files from Premier to Plus. We previously had 3 Premier files and 3 standard files. When the price increases came through in May/June, we chose to leave the 3 standard files as standard and move the 3 premier files to plus files. This has meant we are paying $642 per month. However, if what you are saying is correct and that a premier subscription at $170 per month includes 2 MYOB files, we would be better off having 3 premier subscriptions (even though we don't need that level as we don't use multicurrency), as it would equate to $510 per month. Is my understanding correct? Also, we've had several issues confirming our "plus" files (our most recent reason after the wages wouldn't go through). The product in About MYOB Accountright is still listed as Premier even though we are paying for Plus. When the file wouldn't confirm and our wages wouldn't go through, I spent 4 hours on live chat with 3 different MYOB staff members, who either referred me to the phone line which wasn't working, or just booted me off the live chat when they couldn't help me. In an effort to help, one of these people told me to turn on multi currency to get the file confirm, but I've since learned this can't be turned off without restoring a back up. MYOB has put their prices up and now has the worst customer service. I even sent a follow up support request a week ago and have heard nothing further. After not hearing anything and needing to get our wages paid, we decided to delete the wages that wouldn't go through and re-entered them and they worked. And the file just miracoulously confirmed online last Friday without a word from MYOB. I'd like to remove the multiple currency option but don't have the time to find a back up via our IT company (I can't believe you can tick a box so easily without warning of it's ramifications) and then ensure every transaction is re-entered for the past week. Sorry for the rant, but I'd really appreciate your opinion on this situation.
Thanks. Petra
Hi Baxters
A Premier subscription (which allows for 2 online files) is better value than 2 Plus subscriptions. However you need to understand that changing a subscription from Premier to Plus, does not automatically change the files from Premier files to Plus files. If you have a Premier file, MYOB may insist that you keep a Premier subscription. A Premier file can be changed to a Plus file, however not by the user, MYOB would need to do that for you or you would need help from a MYOB specialist. A user can change a Plus file to a Premier file using Help > Change Product.
If you have a Premier subscription, your files can remain as Plus files, you do not need to change the files to Premier.
Regards
Gavin
