Hi everyone,
I appreciate you reaching out with your concerns.
This error message you're encountering typically shows up if the login details entered are not accurate, or if the person trying to access MYOB Teams is an approving manager. For a better understanding, you might want to look at the 'installing and signing in' section of our 'Using the MYOB Team Mobile App' article.
If these situations don't apply to you, it might be helpful to check out our support sites like myob.com/support or myaccount.myob.com. Here, you'll find MOCA, our virtual assistant, ready to assist with immediate queries. If MOCA isn't able to resolve your issue, you'll be seamlessly connected to our live chat team.
Should you have any other questions or concerns, don't hesitate to start a new thread in the forum. We're here to help!
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
I have had this error message every time I've tried to log in to this app.
My manager has removed and resubmitted me several times, the issue persists.
Is there a solution to this that doesn't involve my manager having to manually input my pay every week? It's very annoying for all of us!
Claire
