Forum Discussion

AwG1's avatar
AwG1
Contributing User
5 months ago

Annual Leave not showing up as an option anymore

Hello, I'm so frustrated. We were going well and then all of a sudden Annual Leave is not showing up as an option for any of my staff. I have tried deleting and reinstalling the app, I've checked tha...
Jemar_C's avatar
Jemar_C
Valued User

Hi AwG1,

 

I understand and apologize for the inconvenience if the leave is not showing in the MYOB teams app. There are some troubleshooting steps you may take to help you resolve this:

 

  • Make sure that the employee has been assigned the leave entitlement to their employee card, or else the reason will not appear.
  • Once checked and able to confirm that employees are entitled to leave, advise the employee to uninstall and then reinstall the application.

If this doesn't work, first I suggest checking for app updates and ensuring that the MYOB team apps they're using are up to date. Second, clear the app cache, sometimes cached data in the MYOB team app might be causing the problem. Lastly, you may delete the location, create a new location, and re-invite employees again. Please refer to this Help article for further information.

 

Feel free to write a post if you need further assistance.

 

Cheers,

Jem

AwG1's avatar
AwG1
Contributing User
5 months ago

Hi Jem

Thanks for getting back to me. I have done all the above an no luck except I haven't tried clearing the app cache. How do I do that? I can't seem to access the document that explains how to do this. 

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