Assistance Required – Refunded Super Payment
We process our employees' superannuation contributions through a clearing house. However, on occasion, we receive a refund from a superannuation fund several weeks after the original payment was made...
Forum Discussion
Hi Genreve_S Thank you for your response.
In this case, the superannuation was paid through the clearing house in a single batch. After the payment, we received a refund from one super fund. After reviewing it, we identified the employee and updated the onboarding details.
Could you please advise what the next step is to process the payment again for this employee?
Hi Luisa58,
Since you’ve already updated the employee’s details, that part should now be all sorted on your MYOB file. From here, the next step would be to get in touch with the clearing house directly, as they’ll be the best ones to guide you on reprocessing that returned payment for the employee.
Cheers,
Princess
