Forum Discussion

gbw88's avatar
gbw88
Member
5 days ago

Cannot connect to payday filing

This nz.agencyapi.myob.com page can’t be found No webpage was found for the web address: https://nz.agencyapi.myob.com/sbr/ird/gateway/auth?code=h7dfbrw9q8765v7sqtdb4kyhj4h25zskjx253vxxbtpfhgyw45y4z...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 days ago

Hi gbw88,

 

That error popping up when you're trying to connect to payday filing is definitely not ideal. Appreciate you flagging it! A couple of quick things you can try that usually do the trick:

 

  • Give your browser cache a quick clear (it can hang onto old data and cause weird errors like this)
  • Or jump into a different browser and try again

Once you're back in, head over to Payday filing > Inland Revenue settings, then authorise MYOB from there.

 

Regards,

Sai

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