Forum Discussion

roseboland's avatar
roseboland
Member
4 years ago
Solved

Cannot process an increased superannuation payment

Hi All, I have increased the superannuation limit in an employees profile (did this yesterday).  But every time I try to process their super, I get an error message saying "this cant be processed b...
  • Sam_R's avatar
    Sam_R
    4 years ago

    Hi roseboland,

     

    Thank you for your post.

     

    I would suggest going back into your Pay Super settings and checking if your limit is set as monthly or quarterly, as this limit will also take into account all past contributions made during this time. 

     

    Let me know if you require further assistance with this, happy to help. 

Sam_R's avatar
Sam_R
Former Staff
4 years ago

Hi roseboland,

 

Thank you for your post.

 

I would suggest going back into your Pay Super settings and checking if your limit is set as monthly or quarterly, as this limit will also take into account all past contributions made during this time. 

 

Let me know if you require further assistance with this, happy to help. 

  • roseboland's avatar
    roseboland
    Member
    4 years ago

    Thanks so much! That has now worked. 

    Cheers

    Rose 

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