If I can't edit bank account details for a Superannuation Fund & I can't delete it because it has payments recorded against it AND I can't add a new fund with the same details including updated account number; What am I to do?
NB: I am the owner / administrator
Hi Mike1West,
That’s a tricky one. If there’s already a super fund set up with the same name, it will usually show an error that the fund already exists. The usual workaround is to create the new fund using a slightly different name, such as adding one extra letter or character, so the record can be saved.
If you still run into trouble after that, it’d be best to reach out to our support team for further help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
