Default super fund

Hi arjay,

I get how making that clearer would make the onboarding process easier. Unfortunately, the self-onboarding form can’t currently be customised, so if an employee chooses the employer’s default fund, the employer will need to obtain their membership number from the fund and enter it in the software.

If you’d like this to be considered for a future update, you can suggest it on the Ideas Exchange board.

Regards,

Genreve

Thanks for that.

Whilst I understand that,  unfortunately it appears that new employees don't. 

Is it possible to upgrade the on boarding form to make it absolutely clear they need to add their info

Hi arjay, 

Thanks for raising this. I can see how this could be confusing when onboarding a new employee.

If they’re already a member of the employer’s default fund, they should enter their existing employee membership number. If they don’t have one yet, they’ll need to contact the fund to confirm what should be entered, then add it to their super details in MYOB. The onboarding wording could certainly make this clearer.

More information: https://www.myob.com/au/support/myob-business/payroll/superannuation/set-up-superannuation-funds?productview=Browser

Regards,
Genreve

We have an issue with new employees selecting the default super fund because they are members of that fund.

Maybe needs to be made clearer to add their membership number of that super fund, making it easier for onboarding.